💳
Cost of Services
🙅
Cancellation policy
👉
Frequent questions
💳 Cost of Services
Price per Minute
Each provider establishes
- the price per minute for their service.
- the recommended duration they believe should be optimal for providing the service.
- the minimum duration of the call (although you can continue it for as long as you need at the price per minute).
If the provider is late, unable to attend, or experiences internet connection issues, that time will not be charged. See the cancellation policy below for more details.
Duration
As a client, you can choose from three options when requesting a reservation. Choose the one that best suits you!
If you make a “Now” call without a reservation to an online provider, the “Basic” plan will apply.
- Basic: Starting from the minimum duration, if the provider is available, the minutes you consume will be counted. In case you use those optional minutes, we will block the recommended cost on your card and release it if you don’t use them.
- Recommended: You ensure that the provider attends the entire recommended duration. We block the cost of the recommended call duration on your card.
- Customized: We block the duration you decide, between the minimum duration and two hours.
See the cancellation policy below for more details.
🙅 Cancellation Policy
We will release all blocked balance on your card without penalties.
If you’ve chosen the rate…
- Basic: you’ll lose the minimum cost.
- Recommended: will you lose the minimum cost?
- Customized: you’ll lose the minimum cost.
👉 Frequently Asked Questions
How long does it take to release the blocked balance on my card?
Yes, according to the cancellation policy, we will immediately release the balance on your credit card after you cancel the appointment. Remember to cancel the appointment through Hand Up and not from your calendar where you have stored the appointment.
How are call minutes counted, and what happens if....
The call timer starts when the provider joins the call.
The timer stops when any of the participants hang up, or when the scheduled duration ends, or if any of the participants lose connection for 5 minutes and do not rejoin the call.
If the client hangs up before the minimum service duration, the minimum duration will be charged.
In the event that the provider hangs up first or loses connection, the minimum call duration will not be applied. Instead, the actual minutes the provider was available will be counted.
Can I claim a refund if I am not satisfied with a call?
The call provider is responsible for the quality of the content.
Choose your provider wisely and answer their pre-call question to ensure the best possible service.
If you are not satisfied, you can only indicate it in the call evaluation at the end or from the history to show fewer of their services.
The Hand Up team analyzes feedback and reports of services to prevent fraud.
If there has been any technical problem, the responsibility of Hand Up, open a ticket from the call history.
When and how will I receive my earnings?
We transfer them to your bank account before the end of the month! Earnings from calls older than a week will be transferred. We do this in case there are any technical issues with the most recent calls.
