{"id":801,"date":"2023-06-06T21:58:21","date_gmt":"2023-06-06T21:58:21","guid":{"rendered":"https:\/\/help.handup.app\/?page_id=801"},"modified":"2024-04-09T11:45:12","modified_gmt":"2024-04-09T11:45:12","slug":"pricing","status":"publish","type":"page","link":"https:\/\/help.handup.app\/en\/help\/pricing\/","title":{"rendered":"Pricing"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; min_height=&#8221;158.8px&#8221; custom_margin=&#8221;||-160px|||&#8221; custom_padding=&#8221;0px||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;6px||7px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][lwp_divi_breadcrumbs home_text=&#8221; &#8221; font_icon=&#8221;9||divi||400&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/lwp_divi_breadcrumbs][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||-92px|||&#8221; custom_padding=&#8221;18px||18px|||&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; min_height=&#8221;146px&#8221; custom_padding=&#8221;35px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; link_option_url=&#8221;#pricing&#8221; box_shadow_style=&#8221;preset2&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1 style=\"text-align: center;\"><\/h1>\n<h1 style=\"text-align: center;\">\ud83d\udcb3<\/h1>\n<h5 style=\"text-align: center;\">Cost of Services<\/h5>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; link_option_url=&#8221;#cancellation&#8221; box_shadow_style=&#8221;preset2&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1 style=\"text-align: center;\"><\/h1>\n<h1 style=\"text-align: center;\">\ud83d\ude45<\/h1>\n<h5 style=\"text-align: center;\">Cancellation policy<\/h5>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; link_option_url=&#8221;#faq&#8221; box_shadow_style=&#8221;preset2&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1 style=\"text-align: center;\"><\/h1>\n<h1 style=\"text-align: center;\">\ud83d\udc49<\/h1>\n<h5 style=\"text-align: center;\">Frequent questions<\/h5>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; module_id=&#8221;pricing&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; min_height=&#8221;1234.4px&#8221; custom_margin=&#8221;-23px|||||&#8221; custom_padding=&#8221;3px||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#00B3DB&#8221; text_text_shadow_style=&#8221;preset3&#8243; text_text_shadow_color=&#8221;#00B3DB&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>\ud83d\udcb3 Cost of Services<\/h1>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;||||||||&#8221; text_text_color=&#8221;#000000&#8243; text_line_height=&#8221;1.3em&#8221; min_height=&#8221;128.2px&#8221; custom_margin=&#8221;||5px|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Price per Minute<\/h3>\n<p><strong><span style=\"text-decoration: underline;\"><\/span><\/strong><\/p>\n<p><strong><span style=\"text-decoration: underline;\">Each provider establishes<\/span><\/strong><\/p>\n<ul>\n<li>the <strong>price per minute<\/strong> for their service.<\/li>\n<li>the <strong>recommended<\/strong> <strong>duration<\/strong> they believe should be optimal for providing the service.<\/li>\n<li>the <strong>minimum<\/strong> <strong>duration<\/strong> of the call (although you can continue it for as long as you need at the price per minute).<\/li>\n<\/ul>\n<p>If the provider is late, unable to attend, or experiences internet connection issues, that time will not be charged. See the cancellation policy below for more details.<\/p>\n<p><span style=\"color: #ffffff;\"><\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; min_height=&#8221;399.1px&#8221; custom_margin=&#8221;|auto|-65px|auto||&#8221; custom_padding=&#8221;0px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/help.handup.app\/wp-content\/uploads\/2023\/05\/service-pricing-es.jpg&#8221; title_text=&#8221;service-pricing-es&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; width=&#8221;36%&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;||||||||&#8221; text_text_color=&#8221;#000000&#8243; text_line_height=&#8221;1.3em&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3><span style=\"color: #000000;\"> Duration<\/span><\/h3>\n<p><span style=\"color: #000000;\"><\/span><\/p>\n<p><span style=\"color: #000000;\"><span style=\"text-decoration: underline;\"><strong>As a client, you can choose<\/strong><\/span> from three options when requesting a reservation. Choose the one that best suits you!<\/span><\/p>\n<p><span style=\"color: #000000;\">If you make a &#8220;Now&#8221; call without a reservation to an online provider, the &#8220;Basic&#8221; plan will apply.<\/span><\/p>\n<p><span style=\"color: #000000;\"><\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\"><strong>Basic<\/strong>: Starting from the minimum duration, if the provider is available, the minutes you consume will be counted. In case you use those optional minutes, we will block the recommended cost on your card and release it if you don&#8217;t use them.<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Recommended<\/strong><\/span>: You ensure that the provider attends the entire recommended duration. <span style=\"color: #000000;\">We block the cost of the recommended call duration on your card.<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Customized<\/strong>: We block the duration you decide, between the minimum duration and two hours.<\/span><\/li>\n<\/ul>\n<p>See the cancellation policy below for more details.<\/p>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/help.handup.app\/wp-content\/uploads\/2023\/05\/pricing-plans-es.png&#8221; title_text=&#8221;pricing-plans-es&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; width=&#8221;38%&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; module_id=&#8221;cancellation&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; min_height=&#8221;158.6px&#8221; custom_margin=&#8221;||-50px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;-71px|auto||auto||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; text_text_shadow_style=&#8221;preset3&#8243; text_text_shadow_color=&#8221;#00B3DB&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1><span style=\"color: #00ccff;\"><strong>\ud83d\ude45 <\/strong><\/span> Cancellation Policy<span style=\"color: #00ccff;\"><strong> <\/strong><\/span><\/h1>\n<p>[\/et_pb_text][et_pb_tabs _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_tab title=&#8221;More than 24 hours&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>We will release all blocked balance on your card without penalties.<\/p>\n<p>[\/et_pb_tab][et_pb_tab title=&#8221;Less than 24 hours&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>If you&#8217;ve chosen the rate&#8230;<\/p>\n<ul>\n<li>Basic: you&#8217;ll lose the minimum cost.<\/li>\n<li>Recommended: will you lose the minimum cost?<\/li>\n<li>Customized: you&#8217;ll lose the minimum cost.<\/li>\n<\/ul>\n<p>[\/et_pb_tab][\/et_pb_tabs][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; module_id=&#8221;faq&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;11px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; text_text_shadow_style=&#8221;preset3&#8243; text_text_shadow_color=&#8221;#00B3DB&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1><span style=\"color: #00ccff;\"><strong>\ud83d\udc49 <\/strong><\/span>Frequently Asked Questions<\/h1>\n<p>[\/et_pb_text][et_pb_toggle title=&#8221;How long does it take to release the blocked balance on my card?&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span>Yes, according to the cancellation policy, we will immediately release the balance on your credit card after you cancel the appointment. Remember to cancel the appointment through Hand Up and not from your calendar where you have stored the appointment.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;How are call minutes counted, and what happens if&#8230;.&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>The call timer starts when the provider joins the call.<\/p>\n<p>The timer stops when any of the participants hang up, or when the scheduled duration ends, or if any of the participants lose connection for 5 minutes and do not rejoin the call.<\/p>\n<p>If the client hangs up before the minimum service duration, the minimum duration will be charged.<\/p>\n<p>In the event that the provider hangs up first or loses connection, the minimum call duration will not be applied. Instead, the actual minutes the provider was available will be counted.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Can I claim a refund if I am not satisfied with a call?&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>The call provider is responsible for the quality of the content.<\/p>\n<p>Choose your provider wisely and answer their pre-call question to ensure the best possible service. <\/p>\n<p>If you are not satisfied, you can only indicate it in the call evaluation at the end or from the history to show fewer of their services.<\/p>\n<p>The Hand Up team analyzes feedback and reports of services to prevent fraud.<\/p>\n<p>If there has been any technical problem, the responsibility of Hand Up, open a ticket from the call history.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;When and how will I receive my earnings?&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span>We transfer them to your bank account before the end of the month! Earnings from calls older than a week will be transferred. We do this in case there are any technical issues with the most recent calls.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<script>src=\"https:\/\/widget.yourgpt.ai\/script.js\"<!-- [et_pb_line_break_holder] -->id=\"yourgpt-chatbot\"<!-- [et_pb_line_break_holder] -->data-widget=\"7f1e548d-c0b4-4481-aeb2-ed5603191fd1\"<!-- [et_pb_line_break_holder] -->&gt;<\/script>[\/et_pb_code][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p><div class=\"et_pb_module lwp_divi_breadcrumbs lwp_divi_breadcrumbs_0\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module_inner\">\n\t\t\t\t\t<div class=\"lwp-breadcrumbs\"> <span class=\"before\"><\/span> <span vocab=\"https:\/\/schema.org\/\" typeof=\"BreadcrumbList\"><span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" href=\"https:\/\/help.handup.app\/en\/\" class=\"home\"><span property=\"name\"> <\/span><\/a><meta property=\"position\" content=\"1\"><\/span> <span class=\"separator et-pb-icon\">9<\/span> <\/span><\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div> \ud83d\udcb3 Cost of Services \ud83d\ude45 Cancellation policy \ud83d\udc49 Frequent questions\ud83d\udcb3 Cost of ServicesPrice per Minute Each provider establishes the price per minute for their service. the recommended duration they believe should be optimal for providing the service. the minimum duration of the call (although you can continue it [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":2119,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[],"tags":[],"class_list":["post-801","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/help.handup.app\/en\/wp-json\/wp\/v2\/pages\/801","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.handup.app\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/help.handup.app\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/help.handup.app\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/help.handup.app\/en\/wp-json\/wp\/v2\/comments?post=801"}],"version-history":[{"count":4,"href":"https:\/\/help.handup.app\/en\/wp-json\/wp\/v2\/pages\/801\/revisions"}],"predecessor-version":[{"id":2118,"href":"https:\/\/help.handup.app\/en\/wp-json\/wp\/v2\/pages\/801\/revisions\/2118"}],"up":[{"embeddable":true,"href":"https:\/\/help.handup.app\/en\/wp-json\/wp\/v2\/pages\/2119"}],"wp:attachment":[{"href":"https:\/\/help.handup.app\/en\/wp-json\/wp\/v2\/media?parent=801"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.handup.app\/en\/wp-json\/wp\/v2\/categories?post=801"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.handup.app\/en\/wp-json\/wp\/v2\/tags?post=801"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}