{"id":2198,"date":"2023-06-06T21:58:21","date_gmt":"2023-06-06T21:58:21","guid":{"rendered":"https:\/\/help.handup.app\/ajuda\/precos\/"},"modified":"2023-06-06T21:58:21","modified_gmt":"2023-06-06T21:58:21","slug":"precos","status":"publish","type":"page","link":"https:\/\/help.handup.app\/pt-pt\/ajuda\/precos\/","title":{"rendered":"Pre\u00e7os"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; min_height=&#8221;158.8px&#8221; custom_margin=&#8221;||-160px|||&#8221; custom_padding=&#8221;0px||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;6px||7px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][lwp_divi_breadcrumbs home_text=&#8221; &#8221; font_icon=&#8221;9||divi||400&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/lwp_divi_breadcrumbs][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||-92px|||&#8221; custom_padding=&#8221;18px||18px|||&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; min_height=&#8221;146px&#8221; custom_padding=&#8221;35px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; link_option_url=&#8221;#pricing&#8221; box_shadow_style=&#8221;preset2&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1 style=\"text-align: center;\"><\/h1>\n<h1 style=\"text-align: center;\">\ud83d\udcb3<\/h1>\n<h5 style=\"text-align: center;\">Custo dos servi\u00e7os<\/h5>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; link_option_url=&#8221;#cancellation&#8221; box_shadow_style=&#8221;preset2&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1 style=\"text-align: center;\"><\/h1>\n<h1 style=\"text-align: center;\">\ud83d\ude45<\/h1>\n<h5 style=\"text-align: center;\">Pol\u00edtica de cancelamento<\/h5>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; link_option_url=&#8221;#faq&#8221; box_shadow_style=&#8221;preset2&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1 style=\"text-align: center;\"><\/h1>\n<h1 style=\"text-align: center;\">\ud83d\udc49<\/h1>\n<h5 style=\"text-align: center;\">Perguntas frequentes<\/h5>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; module_id=&#8221;pricing&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; min_height=&#8221;1234.4px&#8221; custom_margin=&#8221;-23px|||||&#8221; custom_padding=&#8221;3px||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#00B3DB&#8221; text_text_shadow_style=&#8221;preset3&#8243; text_text_shadow_color=&#8221;#00B3DB&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>\ud83d\udcb3 Custo dos servi\u00e7os<\/h1>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;||||||||&#8221; text_text_color=&#8221;#000000&#8243; text_line_height=&#8221;1.3em&#8221; min_height=&#8221;128.2px&#8221; custom_margin=&#8221;||5px|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Pre\u00e7o por minuto<\/h3>\n<p><strong><span style=\"text-decoration: underline;\"><\/span><\/strong><\/p>\n<p><strong><span style=\"text-decoration: underline;\">Cada provedor define<\/span><\/strong><\/p>\n<ul>\n<li>o <strong>pre\u00e7o por minuto<\/strong> para seu servi\u00e7o.<\/li>\n<li>a <strong>dura\u00e7\u00e3o<\/strong> <strong>recomendada<\/strong> que consideram ideal para oferecer um servi\u00e7o \u00f3timo.<\/li>\n<li>\u2022 a <strong>dura\u00e7\u00e3o<\/strong> <strong>m\u00ednima<\/strong> da chamada (embora voc\u00ea possa continuar pelo tempo que precisar ao pre\u00e7o por minuto)<\/li>\n<\/ul>\n<p>Se o provedor se atrasar, n\u00e3o puder comparecer ou tiver problemas de conex\u00e3o com a internet, esse tempo n\u00e3o ser\u00e1 cobrado. Consulte a pol\u00edtica de cancelamento abaixo<\/p>\n<p><span style=\"color: #ffffff;\"><\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; min_height=&#8221;399.1px&#8221; custom_margin=&#8221;|auto|-65px|auto||&#8221; custom_padding=&#8221;0px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/help.handup.app\/wp-content\/uploads\/2023\/05\/service-pricing-es.jpg&#8221; title_text=&#8221;service-pricing-es&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; width=&#8221;36%&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;||||||||&#8221; text_text_color=&#8221;#000000&#8243; text_line_height=&#8221;1.3em&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3><span style=\"color: #000000;\"> Dura\u00e7\u00e3o<\/span><\/h3>\n<p><span style=\"color: #000000;\"><\/span><\/p>\n<p><span style=\"color: #000000;\"><span style=\"text-decoration: underline;\"><strong>Como cliente, voc\u00ea pode escolher<\/strong><\/span> entre tr\u00eas op\u00e7\u00f5es ao solicitar uma reserva. Escolha aquela que melhor se adapta a voc\u00ea!<\/span><\/p>\n<p><span style=\"color: #000000;\">Se voc\u00ea realizar uma chamada &#8220;Agora&#8221; sem reserva para um provedor online, ser\u00e1 aplicado o plano &#8220;B\u00e1sico&#8221;.<\/span><\/p>\n<p><span style=\"color: #000000;\"><\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\"><strong>B\u00e1sico<\/strong>: A partir da dura\u00e7\u00e3o m\u00ednima, se o provedor estiver dispon\u00edvel, os minutos que voc\u00ea consumir ser\u00e3o contados. Para o caso de voc\u00ea usar esses minutos opcionais, bloqueamos o custo recomendado em seu cart\u00e3o e os liberamos se voc\u00ea n\u00e3o os utilizar.<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Recomendada:<\/strong><\/span> voc\u00ea garante que o provedor atenda toda a dura\u00e7\u00e3o recomendada. <span style=\"color: #000000;\">Bloqueamos o custo da dura\u00e7\u00e3o recomendada da chamada em seu cart\u00e3o.<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Personalizada<\/strong>: bloqueamos a dura\u00e7\u00e3o que voc\u00ea escolher, entre a dura\u00e7\u00e3o m\u00ednima e duas horas.<\/span><\/li>\n<\/ul>\n<p>Consulte a pol\u00edtica de cancelamento abaixo<\/p>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/help.handup.app\/wp-content\/uploads\/2023\/05\/pricing-plans-es.png&#8221; title_text=&#8221;pricing-plans-es&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; width=&#8221;38%&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; module_id=&#8221;cancellation&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; min_height=&#8221;158.6px&#8221; custom_margin=&#8221;||-50px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;-71px|auto||auto||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; text_text_shadow_style=&#8221;preset3&#8243; text_text_shadow_color=&#8221;#00B3DB&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1><span style=\"color: #00ccff;\"><strong>\ud83d\ude45 <\/strong><\/span>Pol\u00edtica de cancelamento<span style=\"color: #00ccff;\"><strong> <\/strong><\/span><\/h1>\n<p>[\/et_pb_text][et_pb_tabs _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_tab title=&#8221;Com mais de 24 horas&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Liberaremos todo o saldo bloqueado em seu cart\u00e3o, sem penalidades.<\/p>\n<p>[\/et_pb_tab][et_pb_tab title=&#8221;Com menos de 24 horas&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Se voc\u00ea escolheu a tarifa..<\/p>\n<ul>\n<li>B\u00e1sica: voc\u00ea perder\u00e1 o custo m\u00ednimo.<\/li>\n<li>Recomendada: voc\u00ea perder\u00e1 o custo m\u00ednimo?<\/li>\n<li>Personalizada: voc\u00ea perder\u00e1 o custo m\u00ednimo.<\/li>\n<\/ul>\n<p>[\/et_pb_tab][\/et_pb_tabs][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; module_id=&#8221;faq&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;11px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; text_text_shadow_style=&#8221;preset3&#8243; text_text_shadow_color=&#8221;#00B3DB&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1><span style=\"color: #00ccff;\"><strong>\ud83d\udc49 <\/strong><\/span>Perguntas frequentes<\/h1>\n<p>[\/et_pb_text][et_pb_toggle title=&#8221;Quanto tempo leva para liberar o saldo bloqueado em meu cart\u00e3o?&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span>Sim, de acordo com a pol\u00edtica de cancelamento, liberaremos imediatamente o saldo em seu cart\u00e3o de cr\u00e9dito ap\u00f3s o cancelamento do compromisso. Lembre-se de cancelar o compromisso atrav\u00e9s da Hand Up e n\u00e3o do seu calend\u00e1rio onde o compromisso est\u00e1 armazenado.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Como os minutos de chamada s\u00e3o contados? E o que acontece se&#8230;&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>O contador de minutos come\u00e7a quando o provedor se junta \u00e0 chamada.<\/p>\n<p>O contador para quando qualquer participante desliga, ou quando a dura\u00e7\u00e3o programada termina, ou se algum participante perde a conex\u00e3o por 5 minutos e n\u00e3o se reconecta \u00e0 chamada.<\/p>\n<p>Se o cliente desligar antes da dura\u00e7\u00e3o m\u00ednima do servi\u00e7o, ser\u00e1 cobrada a dura\u00e7\u00e3o m\u00ednima.<\/p>\n<p>No caso de o provedor desligar primeiro ou perder a conex\u00e3o, a dura\u00e7\u00e3o m\u00ednima da chamada n\u00e3o ser\u00e1 aplicada. Em vez disso, ser\u00e3o contados os minutos reais em que o provedor esteve dispon\u00edvel.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Posso reivindicar o valor de uma chamada se n\u00e3o estiver satisfeito?&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>O provedor da chamada \u00e9 respons\u00e1vel pela qualidade do conte\u00fado.<\/p>\n<p>Escolha bem seu provedor e responda \u00e0 pergunta que ele faz antes de iniciar a chamada, para garantir o melhor servi\u00e7o poss\u00edvel. <\/p>\n<p>Se voc\u00ea n\u00e3o estiver satisfeito, s\u00f3 poder\u00e1 indic\u00e1-lo na avalia\u00e7\u00e3o da chamada ao finaliz\u00e1-la ou no hist\u00f3rico, para que mostremos menos os servi\u00e7os dele.<\/p>\n<p>A equipe da Hand Up analisa os coment\u00e1rios e den\u00fancias de servi\u00e7os para prevenir fraudes.<\/p>\n<p>Se houver algum problema t\u00e9cnico de responsabilidade da Hand Up, abra um ticket no hist\u00f3rico de chamadas.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Quando e como receberei meus ganhos?&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span>Antes do final do m\u00eas, transferimos para sua conta banc\u00e1ria! Os ganhos das chamadas com mais de uma semana de idade ser\u00e3o transferidos. Fazemos isso no caso de haver algum problema t\u00e9cnico com as mais recentes.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<script>src=\"https:\/\/widget.yourgpt.ai\/script.js\"<!-- [et_pb_line_break_holder] -->id=\"yourgpt-chatbot\"<!-- [et_pb_line_break_holder] -->data-widget=\"7f1e548d-c0b4-4481-aeb2-ed5603191fd1\"<!-- [et_pb_line_break_holder] -->&gt;<\/script>[\/et_pb_code][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p><div class=\"et_pb_module lwp_divi_breadcrumbs lwp_divi_breadcrumbs_0\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module_inner\">\n\t\t\t\t\t<div class=\"lwp-breadcrumbs\"> <span class=\"before\"><\/span> <span vocab=\"https:\/\/schema.org\/\" typeof=\"BreadcrumbList\"><span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" href=\"https:\/\/help.handup.app\/pt-pt\/\" class=\"home\"><span property=\"name\"> <\/span><\/a><meta property=\"position\" content=\"1\"><\/span> <span class=\"separator et-pb-icon\">9<\/span> <\/span><\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div> \ud83d\udcb3 Custo dos servi\u00e7os \ud83d\ude45 Pol\u00edtica de cancelamento \ud83d\udc49 Perguntas frequentes\ud83d\udcb3 Custo dos servi\u00e7osPre\u00e7o por minuto Cada provedor define o pre\u00e7o por minuto para seu servi\u00e7o. a dura\u00e7\u00e3o recomendada que consideram ideal para oferecer um servi\u00e7o \u00f3timo. \u2022 a dura\u00e7\u00e3o m\u00ednima da chamada (embora voc\u00ea possa continuar pelo [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":2194,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[],"tags":[],"class_list":["post-2198","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/help.handup.app\/pt-pt\/wp-json\/wp\/v2\/pages\/2198","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.handup.app\/pt-pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/help.handup.app\/pt-pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/help.handup.app\/pt-pt\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/help.handup.app\/pt-pt\/wp-json\/wp\/v2\/comments?post=2198"}],"version-history":[{"count":0,"href":"https:\/\/help.handup.app\/pt-pt\/wp-json\/wp\/v2\/pages\/2198\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/help.handup.app\/pt-pt\/wp-json\/wp\/v2\/pages\/2194"}],"wp:attachment":[{"href":"https:\/\/help.handup.app\/pt-pt\/wp-json\/wp\/v2\/media?parent=2198"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.handup.app\/pt-pt\/wp-json\/wp\/v2\/categories?post=2198"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.handup.app\/pt-pt\/wp-json\/wp\/v2\/tags?post=2198"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}